This page gives important information from the Ministry of Labor and Social Services for deaf and hearing impaired people during the coronavirus crisis
For additional information see the deaf and hearing impaired page on the Ministry of Labor and Social Services website

Communication allowance for the deaf and hearing impaired

Translation and transcription services

Translation services provided by Shmaya

Call center for remote translation to sign language

  • The Ministry of Welfare, Shema and Tikshoov operate a communications center providing remote sign language translation services.
  • How to receive the service:
    • Download the "remote translation" app which needs a username and password.
    • Video call 053-4623966 to receive a username and password.
    • Alternatively (or if the line is busy) you can send a recorded sign language message, or a written whatapp or SMS and the center will return your call.
  • The hours of operation: Sunday-Thursday 9:00-17:00 and Fridays 8:00-12:00.
    • On Passover the call center will be close on the holiday eves and open from 8:00-12:00 on the intermediate days (Chol Hamoed).
  • The service will be available free of charge and without the need for advance registration until 01.05.2020.

Legal assistance for issues relating to domestic violence

  • In cases of domestic violence you can contact the Justice Ministry's legal aid department.
  • If your eligibility is approved you will be assigned a lawyer to represent you in court within a short period of time.
  • If there is a need the lawyer will contact a translator via video call in order to provide sign language translation during the hearing.
  • For additional information see the Justice Ministry's website.


  • The information on this page was written with the assistance of the Ministry of Labor, Social Affairs and Social Services.
  • This page is translated and maintained by the Shira Pransky project