Introduction:

Special Services Benefit (Attendance Allowance) recipients are entitled to 7 cubic meters of water usage per month according to the lower rate (compared to 3.5 cubic meters at the lower rate afforded to those without this benefit)
The benefit is given automatically
For inquiries, call the information center: 076-5300905
For more information, see the Water Authority website; to view an announcement in English, click on "Ad - A water rate benefit that will be given to select population groups" appearing on the left side of the page


Special Services Benefit (Attendance Allowance) recipients are entitled to 7 cubic meters of water usage per month according to the lower rate (compared to 3.5 cubic meters at the lower rate afforded to those without this benefit).

  • Due to the fact that the bill is bi-monthly, the total permitted usage at the lower rate (base + benefit) is 14 cubic meters every two months.
  • The benefit is valid for residential water usage in the residence in which the eligible recipient lives.
Example
In an apartment where 3 people live, one of the residents is eligible for the benefit. For each two month period, the eligible recipient may use 14 cubic meters of water at the lower rate, while the two other residents may use 7 cubic meters of water at the lower rate. Overall, all of the residents will receive a total of 28 cubic meters of water at the lower rate during each two month period.

Who is Eligible?

How to Claim It?

  • The National Insurance Institute should notify in writing those eligible to receive the benefit. That eligibility is contingent upon the person eligible transferring details to the Water Authority and water provider in the place where they reside. Details to provide include the identification number of the person entitled, address of residence, and the date on which entitlement commenced.
  • Each month, the list of those eligible (who have not refused to transfer their details) will be transmitted to the Water Authority and local suppliers, and the benefit will be given accordingly.
  • One can find out if they are on the list of those eligible by checking the water supplier in their place of residence and inserting the identification number of the person eligible.
  • One who thinks he/she is eligible, and has not received a letter stating his/her eligibility, or if he/she was told that he/she is not on the list of those eligible, can clarify with the National Insurance Institute call center at *6050.

Transferring the Entitlement

  • If one is registered at one address and would like to receive the benefit at another address in the same city, they must fill out and sign a transfer request form with the local water supplier.
  • If one is registered at one address and would like to receive the benefit at another address in a different city, they must request so from the supplier in the city of destination. After they have filled out and signed the water request form, the water supplier in their city of destination will contact the original water supplier to remove their name from the eligibility list in that city, in order to complete the process of eligibility.
  • When the eligible recipient resides in an institution which receives an amount of water in his name (that is to say that the recipient reports the institution as his/her permanent residence), the institution can claim the benefit on behalf of the recipient, assuming he/she fills out and signs the transfer form for special populations. If the institution is not reported as the permanent residence of the recipient, there will be no transfer of benefit and it will be provided to the documented residence of the person entitled, as it appears in the records of the water supplier.
  • You can download many of the relevant forms on the Water Authority Website. (For example see the Water Supplier Transfer Request Form from the Springs of Water Company.)


Please Note

  • Eligibility for the benefit is from 01.07.2012 or from the date eligibility for the Special Services Benefit was established (the latter of the two). The benefit can be given retroactively from the time of eligibility.
  • Those who are eligible to receive a number of benefits will only receive one benefit. For more information on eligible recipients, see: Water and Sewage.

Government Agencies

Laws and Regulations

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