People with disabilities must alert the airlines of their flight, at least 48 hours before their flight time, in order to ensure that they will have accessibility to their flight.
- Airlines are obligated to provide assistance for people with disabilities and accompany them as they board and disembark the plane.
- Airline operators are required to ensure that airplanes in use are accessible and suitable for passengers with disabilities.
Who is Eligible?
Assistance and Accompaniment
- Those with disabilities must contact the airline at least 48 hours before their flight.
- The airline is obligated to ensure the following conditions:
- Before take-off: Proper accompaniment from the check-in counter at the airport to the person's seat on the airplane.
- For a person arriving in a wheel chair - The passenger's personal wheelchair should be loaded onto the plane in a way in which it can be used immediately upon disembarking.
- After landing: Proper accompaniment from the airplane to the airport exit.
- Informing the appropriate person in the destination airport as to when the passenger with disabilities will arrive.
Accessibility on Airplanes
- Airline operators are required to ensure that at least one of every three older airplanes and every new airplane (those registered after 2003) have the following elements of accessibility:
- All airplanes with 60 or more seats must have a special wheelchair (a narrow wheelchair to fit in the aisle) that can be used for passengers who require it, and who informed the airline at least 48 hours before the flight time.
- On airplanes with 30 or more seats, at least half of the armrests along the aisle must be able to be lifted, lowered or removed.
- All airplanes that have more than one aisle and a bathroom must have at least one bathroom which is accessible (fit for use with the special wheelchair, and have door locks, reading buttons, handlebars and faucets designed and accessible for people with disabilities).
- All films shown on a central screen (except instructional videos and advertisements), and at least 60% of the films shown on personal screens must have Hebrew subtitles.
- The airline will inform the flight crew to provide information about flight emergencies to visually and hearing impaired passengers.
- The Legal Public Inquiries Department of the Commission for Equal Rights of Persons with Disabilities]
- For a general list of organizations that aid people with disabilities
Laws and Regulations
- The Equal Rights for People with Disabilities Law – Section 5 (Public Transportation Services)
- he Equal Rights for People with Disabilities Regulations (Public Transportation Services Accessibility Arrangement), 5763-2003 (on the Nevo website)
- The Israel Airports Authority's English website: "Services for Passengers with Special Needs"
- Rights and Entitlements on Public Transportation for People with Disabilities published by Bizchut and JDC Israel
- The Ministry of Social Affairs and Social Services website: Transportation Rights and Entitlements for People with Disabilities
- English translation and maintenance by The Shira Pransky Project.