Deaf and hearing impaired individuals age 18 and above, who are entitled to a communications basket are also entitled to a monthly communications allowance
For more information see the Ministry of Labor, Social Affairs and Social Services website.

Deaf and hearing impaired individuals age 18 and above, who are entitled to a communications basket are also entitled to a monthly communications allowance

  • Beginning in March 2018, those who have reached retirement age are entitled to the same communication allowance as someone who has not yet reached retirement age.
  • Someone who works at least 20 hours a week (self-employed or as a salaried employee) is entitled to a higher communication allowance then someone who does not work.

Communication Services Allowance Rates (as of 2018)

  • One who works is entitled to 415 NIS.
  • One who doesn't work is entitled to 379 NIS.

Who is Eligible?

  • Those age 18 and over who have hearing loss that occurred before age three of at least 70 dB in the better ear.
  • In the event that a genetic hearing loss occurred after age 3, eligibility may be examined based on genetic background by an ear, nose and throat (ENT) doctor.

How to Claim It?

  • The way to claim the benefit (which is identical to claiming the communications basket) is detailed below.
  • In addition to the necessary documents and permits listed below, pay slips from the previous 3 months (for one who works) and bank details should be attached.
  • The allowance will be transferred every month directly to the eligible recipient's bank account.

Necessary Tests

  • A person must obtain a Communication Support Services Request Formand bring the form to an ear, nose and throat (ENT) doctor.
  • The ENT will fill out the relevant part of the form and give a referral for a hearing test.
  • One must undergo the hearing test and upon its completion the audiologist should fill in the relevant details on the request form. The hearing test results that should be submitted with the request must be up to date and no more than 2 years old.

Submitting the Request

  • The completed form should be submitted to a Ministry of Social Affairs and Social Services office and must include:
    • Two passport photos
    • If the applicant has documentation from the National Insurance Institute indicating recognition of a hearing impairment, it is recommended to attach it to the application
  • The forms are sent to the national communications clinician for an examination of eligibility.
  • The social services office will notify the applicant if the request has been approved within 3 months.


  • One has the option to request a re-examination of the decision of the national communications clinician, provided that there is new data or new circumstances that could change the decision.
  • One may request a re-examination within 6 months from when the initial decision was given. In certain situations, the national communications clinician can make exceptions to this time frame.
  • A re-examination request requires that all of the documentation detailed above be filled out again.
  • Similarly, the national communications clinician, reserves the right to initiate a re-examination, or request more information or tests of anyone who has already been approved for eligibility.


  • One who wants to appeal the decision given to him, may submit an appeal (objection) to the supreme professional committee of the Ministry of Social Affairs and Social Services' Rehabilitation Branch.
  • The appeal (objection) should be submitted on the Appeals Form to the Supreme Professional Committee for the Provision of Communication Support Services (addendum B in the social work regulations).
  • The forms and relevant documents should be sent to:

The hearing impaired division in the Ministry of Social Affairs and Social Services -Rehabilitation Branch, Yirmiyahu 39, Migdalei HaBira, Jerusalem

  • The appellant should get a message and an invitation to a hearing within 15 days of when his appeal was received.
  • The hearing in front of the committee shall take place within 45 days from when the appeal was received. The hearing should be recorded in a protocol.
  • The central committee may request that documents relevant to the appeal be presented to it.
  • The committee's decision regarding the appeal must be given within 30 days after the hearing.
  • A message regarding the committee's decision about the appeal along with its explanation must be sent to the appellant within 10 days of his receiving of the decision.

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