Parents of children who are blind and visually impaired are entitled to a discount on phone payments through "Bezeq"
Discounts are granted to pay for phone installation and relocating of the phone line, as well as for the monthly fee
One who is eligible can not receive a retroactive reimbursement
Blind and Visually Impaired individuals are also eligible for this discount

Parents of children who are blind and visually impaired are eligible for these exemptions of telephone payments through "Bezeq":

Installation discounts

    • A 50% discount on regular telephone line installation fees.
    • A 50% discount on relocation of a telephone line.

Monthly fee discount

  • Until August 2013, a discount in the sum of 91 NIS a month, was afforded to those who used the basic "Bezeq" phone plan.
  • As of August 2013, Bezeq has offered a new benefit plan that includes an exemption from payment for the use of the line and up to 600 minutes per month to both landlines and mobile phones, according to the terms of the plan.
  • Under the proposed plan, one who exceeds the 600 minutes per month will be charged 18 agurot per minute.
  • Those eligible for the benefit, who have are applying for the first time (and have not yet received a benefit), will be required to join the new plan.
  • Those who are already entitled to receive a discount through the previous plan, can choose to stay in this benefit program, or switch to the new program (see below).

Who is Eligible?

How to Claim It?

  • A discount request form must be filled out.
  • The following documentation must be attached to the request:
    • A copy of the parent’s identification card (teudat zehut), including a copy of the attachment (sefach) where the child's information appears
    • A copy of the child’s Certificate of Blindness/Visual Impairment
    • A copy of the last telephone bill
    • If the property is rented, a valid rental agreement must be attached
  • The form and required documentation must be sent to:
Ms. Ahuva Robas
Rehabilitation Branch - Ministry of Social Affairs
PO Box 1260
Jerusalem 91012
  • If necessary, you may call: ‎02-5085430 Sunday-Wednesday 08:30-12:30.
  • The office may also be contacted by fax: 02-5085933 or email:.
  • If eligibility is approved, a confirmation will be mailed that must be taken to a Bezeq office in order to receive the discount.
  • The discount will be reflected on the telephone bill itself.
  • The discount is from the date the Ministry of Social Affairs contacts Bezeq. There are no retroactive reimbursements.

Switching to the new benefits program

  • Recipients who receive benefits according to the old payment plan and wish to switch to the new plan, should contact Bezeq through dialing 199 from any phone line.
  • One must be able to identify the line number to which benefits are eligible and request to switch over to the new plan.
  • Operating hours for the Bezeq line 199 center:
    • Sunday through Thursday between the hours of 8:00-19:00
    • Friday between the hours of 8:00-14:00.
  • Those entitled to benefits under the new plan, yet prefer to stay with the old plan, will continue to enjoy the benefits under the previous plan.


Government Agencies