The coronavirus crisis has caused most Israeli residents to be shut into their homes. While it is a difficult situation for everyone, it is especially difficult for senior citizens who find themselves isolated from their families and their daily lives. We are working to gather relevant information to help you make it through this time safely. Wishing everyone good health!
- The current emergency regulations put restrictions on leaving the house and gathering.
- The regulations permit a person to leave his house to help someone who is in distress and requires assistance.
- In addition, delivery services can be used for products such as:
- Products sold online or by phone.
- Deliveries from restaurants and food providers.
- Delivery services have to place the packages at the entrance to the house and are not permitted to enter.
(Automatic) Grant Payment in April 2020
- People who have reached retirement age (62 for women and 67 for men) and are eligible for at least one of the following allowances in March or April 2020 (someone who receives more than one allowance will only receive one grant]]:
- An additional 450 NIS (a grant totaling 950 NIS) will be paid to senior citizens that receive at least one of the following benefits, in addition to one of the allowances listed above:
- A couple living together that each meet the conditions of eligibility will only receive one supplement of 450 NIS.
Payment of Allowances with Pre-Paid Cards
- Senior citizens that go to the post office and do not receive their National Insurance pensions (senior citizens pension, survivors pension, long-term care benefit etc.) directly to their bank accounts are requested not to come to the post office branches.
- Instead, the Israel postal service will begin distributing pre-paid cards to them.
- The cards be delivered by registered mail to the senior citizens' homes or nursing homes and they will also receive a phone message with details on how to operate the card.
- The card can be used to withdraw cash from any ATM.
- For additional information see the National Insurance Institute's message
- 106: Senior citizens who need assistance (or those who know of a senior citizen in such a situation) can call their local Social Services department or their municipal hotline by dialing 106.
- 1221: Emergency hotline for humanitarian aid
- Assistance for a person who needs urgent medical care, delivery of medications, medical equipment, or food, or needs emotional support during quarantine can call 1221 and receive assistance from a volunteer who will come to them.
- For additional information see Humanitarian Aid Hotline 1221 during the Coronavirus
- 9696: Guidance for senior citizens and their families for National Insurance related issues
- The call center is meant to help senior citizens who need information about National Insurance rights during the coronavirus outbreak, emotional support, or referrals to community services or other authorities.
- The call center is open Sun-Thurs from 8:30-13:30.
- Calls that come in after the center is closed are sent to a voicemail that is recorded in several languages. These calls will be returned on the next work day. It is important to leave a phone number in the message so that someone can call back and provide assistance.
- The service is provided in 5 languages:
Medications and Online Medical Services
- The HMOs are providing various remote services for their members who cannot leave their houses (for example video calls with doctors).
- See the HMO websites for additional information:
- While movement is restricted because of coronavirus, prescriptions for medications can be filled, in private pharmacies and at private cost, based on copies of the original prescriptions (sent via fax or email) given by private doctors, the hospital at discharge or by other other emergency clinics. For additional information see Purchase of Medications in Private Pharmacies based on Copies of Original Prescriptions during the Coronavirus Crisis
Alternatives for daycare center visits
- A senior citizen that visits a government subsidized day-care center (that is not in the framework of Long-Term Care Benefit services) should be contacted by the day-care center staff in order to organize that he receives the following services in his home:
- Lunch on Sunday - Thursday.
- A daily phone call with the center staff to update on his situation.
- A weekly home visit by social worker sent by the center, based on urgency and professional discretion.
- These services are provided according to the number of days the senior citizen usually spends in the day-care center.
Alternatives for enrichment or skills club visits
- Senior citizens who generally visit a senior citizens enrichment center or skills clubs and eat 3 meals a week there will receive these meals delivered to their homes.
- On the days that the senior citizen was supposed to come to club, a club staff member will call the senior citizens in order to follow up on how they are doing.
- The senior citizens deductible payment amount remains the same.
- Holocaust survivors are exempt from deductible payments.
Allowances and grants for people with impaired incomes
- Someone who was working and now stopped working or who job was negatively changed can check if he is eligible for the following allowances and grants:
- Special grant for employees above age 67 who were fired or sent on unpaid leave because of the coronavirus crisis (for employees only)
- Grant for Self-Employed Individuals during the Coronavirus Crisis (only for those who are self-employed)
- Old Age Pension, for someone who wasn't eligible for it upon reaching retirement age because of his income level. (This grant is paid to salaried and self-employed workers).
- Old Age Pension Supplement for someone who has no other income aside from this pension.
- Women between the ages of 62 and 67 can receive an old age pension or unemployment pay based on their salary - whichever is the higher amount.
- It is recommended to submit both claims (old age pension claim and unemployment pay claim) and the National Insurance Institute will inform you which is the preferred benefit.
- See additional details on the Unemployment Payment for those on Unpaid Leave because of the Coronavirus Outbreak page.
- For specific information for senior citizens that stopped working because of the coronavirus crisis see Important information for employees above age 60 that were fired or sent on unpaid leave because of the coronavirus crisis.
Giving Continued Power of Attorney and Registering a Living Will with a Guardiance via Video-Conference
- The General Guardian has announced that during this emergency state, giving continued power of attorney, registering an expression of intent or a living will with a legal guardian, may be done with out a physical meeting between the the appointee, legal guardian and the lawyer.
- For additional information see Registering a Continued Power of Attorney, Expression of Intent, or Living Will to a Legal Guardian without a Physical (Face to Face) meeting with a Lawyer during the Coronavirus Crisis
Long-Term Care Benefit Recipients
- See detailed information on the Important Information for Long-Term Care Benefit Recipients page.
Senior Citizens in Difficult Financial Situations
- Someone who falls into financial difficulties because of the coronavirus crisis may be eligible for benefits from the government or other bodies (such as banks, insurance companies, pension funds and others).
- For additional information see Important Information for Someone that Falls into Financial Difficulties because of the Coronavirus crisis.
- For information on an information center, emotional support services and additional services provided during this period see the Holocaust Survivors Rights Authority.
|Government Agencies||Call Center||Expedited Services|
|The Ministry of Health||Kol HaBriut hotline [tel:*5400 *5400 ]|
|Municipal Hotline (in most cases)||106|
|Home Front Command||Call Center for Civil (non-medical) Emergencies 104|
|Employment Services||||Initial online report to the employment office|
|The National Insurance Institute||*[tel:*6050 *6050 ]||Unemployment pay claim online claim form|
|The Agency for Small and Mid-size Businesses||Maof businesses hotline [tel:*8794 *8794 ]|
|SHAYAL (Guidance for Citizens)||118 (Unemployment, unpaid leave, consumerism etc.)||Contact through Facebook|
|The Ministry of Labor, Social Affairs and Social Services||Social Services hotline 118|
|The Israel Tax Authority||
|The Population and Immigration Authority||National Information and Service hotline [tel:*3450 *3450 ]||Online contact form on corona related topics for foreign workers/Palestinians|
|The Ministry of Education||*Hotline for Parents and Students|
|The Office for Social Equality||Senior Citizens center hotline [tel:*8840 *8840 ]||Online contact for for the senior citizens center|
|The Authority for the Rights of Holocaust Survivors||Holocaust Survivors Services Center hotline [tel:*5105 *5105 ]|
Information, Guidance and Support
Assistance for those in home quarantine
|Organization||Center details and website link||Hotline number|
|Appleseeds Academy in conjunction with the Ministry of Social Equality and other organizations||Assistance for people people who need help with technology (Using Zoom, filling out online forms, etc)|| -2750238 for Hebrew (call the number or text the word "help")
-2750239 for Arabic (call the number or text the word "help")
|United Hatzalah, Israel Association of Community Centers, and Lev Echad||Emergency Hotline for Humanitarian Assistance During the Corona Crisis||1221 (no star)|
|Yad Sarah||Delivery of medical equipment to the house|||
|Lev Echad||Assistance with shopping, gathering medications etc.|||
|Friends for Health||Medications for Home-bound Individuals|||
|Dor L'dor||Personal assistance for senior citizens who are worried about leaving the house|||
- Additional Help Centers for Senior Citizens
- Additional Help Centers for People with Disabilities
- Social Services to Assist with the Coronavirus Crisis on the Guidestar website
Laws and Regulations
- Minister of Labor and Social Affairs circular no. 6 from 03.03.2020 - Preparing welfare services to help cope with the coronavirus outbreak.
English translation and maintenance by The Shira Pransky Project.