Introduction:

The information in this guide is intended to help individuals with coping with mental health issues and their families become easily familiar with their relevant rights
It is recommended to browse the Mental Health Portal for more in-depth information on these topics


Who is this Guide for?

  • Individuals with Mental Health issues, those requiring psychiatric testing or treatment and their families.

Official Recognition of Mental Health Issues (by the National Insurance Institute, Social Services and the Court System)

  • The state provides various forms of assistance and rehabilitation to individuals with mental health issues.
  • This assistance is provided after the National Insurance Institute officially recognizes the mental health problem and may be provided in the form of disability benefits (for those for whom it has been determined that they have lost earning capacity), and/or other services as part of the Rehabilitation Basket for the Mentally Ill.
  • Victims of hostile acts are entitled to their own unique benefits.
  • Individuals who suffered emotional damage during their military service may be entitled to be recognized by the Ministry of Defense as a disabled IDF veteran and receive benefits accordingly.
Question What to do Comments Follow Up
Have you requested that disability be established by the National Insurance Institute? It is recommended to contact the National Insurance Institute as soon as possible so that your rate of disability and entitlement to a General Disability Pension can be determined. A General Disability Pension claim must be submitted to a National Insurance Institute branch, after which you will be requested to appear before a General Disability Medical Committee. Whether or not you are entitled to the pension will be determined in accordance with the established degree of medical disability and degree of earning incapacity.


If you are a parent of a child under the age of 18 who has been diagnosed as suffering from mental illness, you should check your eligibility for a Disabled Child Benefit and Related Benefits. As of 01.08.2012, children who are hospitalized for purposes of receiving mental health treatment are entitled to receive a Disabled Child Benefit. For more information, see: Disabled Child Benefit.

Have you submitted a Rehabilitation Basket claim? If medical disability of at least 40% has been established for you due to reasons of mental illness, you may submit a Rehabilitation Basket claim. The Rehabilitation Basket includes various treatment frameworks and services such as: housing (i.e. hostels or sheltered housing frameworks), education, employment and recreation (see below), dental care, and more.

Do you suffer from emotional damage as the result of a hostile act? If so, Victims of hostile acts are entitled to additional benefits from the National Insurance Institute. For more information, see: Victims of Hostile Acts.
Did you suffer emotional damage during your military service? Check if you should be considered to be a disabled IDF veteran and are entitled to receive benefits from the Ministry of Defense. The required injury or claim form for the illness must be filled out and submitted to the Ministry of Defense Rehabilitation Division's benefits officer (קצין תגמולים). This claim should not be submitted to the National Insurance Institute.
Has a request to have a guardian appointed for you been submitted? It is recommended to check your entitlement to receive free legal aid from the Ministry of Justice's Legal Aid Division throughout the process. For more information on the appointment process and your rights throughout the process, see the Guardianship portal.

Integrating into Society (Employment, Vocational Rehabilitation, Social Integration)

Question What to do Comments Follow Up
Have you been approved to receive the Rehabilitation Basket? If so, check your eligibility to participate in a special employment-related framework that is suited to your needs, such as an employment club, a sheltered factory, or other frameworks. For more information, see the "Rehabilitation Basket" section in the Mental Illness Portal. If you have not been approved to receive the Rehabilitation Basket (and also if the Rehabilitation Basket has been approved), you should turn to the rehabilitation department of your local National Insurance Institute branch and check if you are entitled to Vocational Rehabilitation and Educational Assistance.

Vocational Rehabilitation is available to anyone for whom a disability of at least 20% has been established. Eligibility for vocational rehabilitation is not conditional on entitlement to the Rehabilitation Basket. (Those who are entitled to the basket may also request vocational rehabilitation.)

Have you been approved to receive the Rehabilitation Basket and do you live at home or with family? You may receive the following assistance services:
  • Mentoring services - Assistance from a counselor whose job is to help develop social skills and find suitable recreational activities.
  • Support aide services - Assistance from a counselor whose job is to help develop housekeeping skills such as shopping, making appointments, cooking and cleaning.
This assistance is intended for those who are entitled to the Rehabilitation Basket and who live at home or with family (and not for those living in a hostel or sheltered housing).
Are you interested in social activities? If you have been approved for the Rehabilitation Basket, you are entitled to participate in various social clubs throughout the country.

Housing Assistance

Question What to do Comments Follow Up
Have you been approved to receive the Rehabilitation Basket? If so, you can receive a referral to one of the options for sheltered housing in the community, as well as funding towards rehabilitation activities in it. These options include hostels and sheltered housing.

In addition, you may be eligible for assistance in the purchase of primary equipment for housing for the mentally ill.

Each framework has different levels of staff supervision/guidance.
Do you receive a General Disability Pension and are you considered to be homeless? You should check eligibility for Rental Assistance for People with Disabilities.
Do receive a discount on municipal property tax (arnona)? You should check if your local municipality provides a municipal property tax (arnona) discount for people with disabilities and how much the discount is.

Psychiatric Hospitalization

Question What to do Comments Follow Up
Are you interested in being committed to a psychiatric ward or psychiatric hospital? See the Rights Guide for Those Voluntarily Committed in a Psychiatric Ward. It is also recommended to review the Rights Guide for Those Committed in a Psychiatric Ward, which contains general information about rights for those in a psychiatric ward regardless of the type of hospitalization.
Are you undergoing or going to undergo out-patient psychiatric treatment (either voluntary or compulsory)? Check your rights in the Outpatient (Ambulatory) Treatment of Mental Illness Portal.
Are you in police custody or a suspect or a defendant in a criminal case, and the court has ordered your hospitalization in a psychiatric ward? Check your rights in the Rights Guide for Those Committed in a Psychiatric Ward as Part of Criminal Proceedings. It is also recommended to review the Rights Guide for Those Committed in a Psychiatric Ward, which contains general information about rights for those in a psychiatric ward regardless of the type of hospitalization.
Has the district psychiatrist, hospital director or district psychiatric committee issued (or expected to issue) an order to commit you against your will? Check your rights in the Rights Guide for Those Involuntarily Committed in a Psychiatric Ward It is also recommended to review the Rights Guide for Those Committed in a Psychiatric Ward, which contains general information about rights for those in a psychiatric ward regardless of the type of hospitalization.
Do you think that your rights as a patient in the mental health system have been violated? Would you like to complain? Check your options for filing a complaint regarding mental health services.

Support and Assistance for Families of the Mentally Ill

Question What to do Comments Follow Up
Is someone in your family considered to be mentally ill? You are entitled to free advising and support services independent of eligibility for the rehabilitation basket or National Insurance Institute recognition. You can also receive assistance from the organizations listed below.
Does a family member who has been diagnosed as being mentally ill live with you? Check your eligibility to receive the following assistance services:
  • Mentoring services - Assistance from a counselor whose job is to help develop social skills and find suitable recreational activities.
  • Support aide services - Assistance from a counselor whose job is to help develop housekeeping skills such as shopping, making appointments, cooking and cleaning.
This assistance is intended for those who are entitled to the Rehabilitation Basket who live at home or with family (and not for those living in a hostel or sheltered housing).
Have you or a family member suffered trauma as the result of a national terrorist/hostile act? You can use the assistance, counseling and advising services provided by NATAL. NATAL operates a hotline providing emotional assistance to trauma victims.
Are you or a family member a Holocaust survivor? You may contact ERAN's support hotline for Holocaust survivors and their families.

Who Can Help You?

  • Important: There are a number of organizations that help individuals with mental illness and their families. The organizations appearing in the table below were chosen because they offer a wide variety of services nationwide. For a comprehensive categorized listing of organizations offering assistance and support related to mental illness, click here.
Organization Telephone Website Comments Follow Up
Enosh - Israeli Association for Mental Health 074-7556100 List of branches Enosh runs service and counseling centers throughout the country for the mentally ill and their families.
ERAN: Emotional First Aid by Telephone Call Center: 1201 ERAN Forum ERAN provides emotional first aid by telephone and online while maintaining strict standards of confidentiality. In addition to the call center, ERAN may also be contacted through email, personal online chat and the ERAN Forum.
Ezer Mizion - Mental Health Services Division 1-800-30-30-12

03-6144590

Ezer Mizion - Mental Health Services Division's English website The Division's Family Counseling Center provides free counseling regardless of Rehabilitation Basket eligibility and without requiring registration or any form of identification. This service is only provided in Bnei Brak and Modiin Illit, but is not intended solely for the Haredi (ultra-othodox) public. The Division also operates the "Yedidei Nefesh" telephone support hotline - 1-800-30-30-12, which allows callers to discuss any problems they are having with volunteers who have a relevant professional background.
The Ministry of Labor, Social Affairs and Social Services 118 Information and Aid Hotline Departments of Social Services In every area of the country there is a department for special services that you can turn to for personal assistance and guidance from a social worker.
NATAL: Israel Trauma Center for Victims of Terror and War 1-800-363-363 NATAL's services for victims of terror and war (in English) NATAL operates a hotline providing emotional assistance to victims of terror and war. The hotline operates Sunday - Thursday 08:00-22:00 and Friday 08:00-14:00.

The support center may also be contacted through chat or a form online.

Ministry of Health - Mental Health Department Listing of contact information for counseling centers throughout Israel Counseling centers for family members of the mentally ill on the Ministry of Health website. The counseling centers provide information and support through individual and group counseling, lectures and workshops. The center are located throughout the country. Specialized services are also offered to specific populations including the Haredi (ultra-orthodox) community, Russian-speakers, Amharic-speakers and Arab society. All of the centers have an "open door" policy, meaning that referrals are not required and individuals seeking assistance may simply contact the center directly.
National Insurance Institute *6050 Confidential online form for personal inquiries The national call center can be reached by calling *6050 or 04-8812345 from any phone and it operates Sunday - Thursday 08:00-17:00 and is available in the Hebrew, Arabic, Russian and Amharic languages.

Aid Organizations

  • For a comprehensive categorized listing of healthcare organizations offering assistance and support to people with disabilities, see People with Disabilities/Aid Organizations.
  • For a comprehensive categorized listing of organizations offering assistance and support related to mental health, click here.

Government Agencies

Court Rulings

Laws and Regulations

Credits