Introduction:

People with disabilities are entitled to have a personal escort help them receive public services in all government offices, the Knesset, local authorities and corporations established by virtue of a law/regulation, if the building in which the services are provided has more than one floor and more than 10 rooms
Personal escorts provided by these public bodies in such cases must accompany individuals with disabilities everywhere that they need to go and for as long as they are in the building
People with disabilities must request the service within a reasonable time in advance in order to allow for the proper arrangements to be made


According to Section 30 of the Equal Rights for People with Disabilities Regulations (Service Accessibility Modifications), individuals with disabilities are entitled to receive services from a public body with a personal escort provided by that body to help them orient themselves and go anywhere they need to go in order to receive the desired services.

  • According to this section, a "public body" is defined as any government office (including its various sub-units), the Knesset, local authorities or corporations established by virtue of a law/regulation.
  • Personal escorts provided by the service provider must accompany individuals with disabilities for as long as they are in that public place.
Example
A person with disabilities who goes to a National Insurance Institute office that has 3 floors and 30 rooms, is entitled to have a personal escort provided by the National Insurance Institute help him orient himself and navigate the office.

Who is Eligible?

What is a Public Service?

  • According to Section 19j of the Equal Rights for People with Disabilities Law, a public service is any service provided by a public body or in a public place.
  • Public Place:
    • "Public place" is defined in Section 19g of the Equal Rights for People with Disabilities Law.
    • As a rule, a public place is any place where services are provided to the entire population or to a non-specific segment of it.
Example
The following places are defined as public places: hospitals, schools, office buildings, banks.
  • Public Body:
    • "Public body" is defined in Section 5 of the Equal Rights for People with Disabilities Law.
    • According to Regulation 30, the public bodies required to provide a personal escort to people with disabilities are government agencies (including all subordinate units and offices), the Knesset, local authorities, and corporations established by virtue of a law/regulation.
Example
Public bodies required to provide a personal escort to people with disabilities include: Mifal Hapais, municipalities, the National Insurance Institute.

How to Claim It?

  • The institution where a personal escort will be needed must be contacted at a reasonable time in advance in order to allow for the proper arrangements to be made.

Aid Organizations

Government Agencies

Laws and Regulations

Credits