Introduction:

Every resident is entitled to use 3.5 cubic meters of water per month at a lower rate, and use beyond this amount is charged at a higher rate
Level 3, 4, 5, or 6 Long-Term Care Benefit recipients (or those receiving a level B or C benefits according to the old law) are entitled to use an additional 3.5 cubic meters of water per month at the lower rate
For questions and inquiries, call: 076-5300905
For more information, see the Water Authority website; to view an announcement in English, click here.


Every resident is entitled to use 3.5 cubic meters of water per month at the lower rate. Use beyond this amount is according to a higher rate.

  • Level 3, 4, 5, or 6 Long-Term Care Benefit recipients (or those receiving a level B or C benefits according to the old law) are entitled to use an additional 3.5 cubic meters of water per month at the lower rate.
  • Due to the fact that the bill is bi-monthly, the total permitted use at the lower rate (base + benefit) is 14 cubic meters every two months.
  • The benefit is valid for residential water use in the residence in which the eligible recipient lives.
Example
In an apartment where 3 people live, one of the residents is eligible for the benefit.

For each two month period, the eligible recipient may use 14 cubic meters of water at the lower rate, while the two other residents may use 7 cubic meters of water at the lower rate.

Overall, all of the residents will receive a total of 28 cubic meters of water at the lower rate during each two month period.

Who is Eligible?

How to Claim It?

  • The National Insurance Institute should notify in writing those eligible to receive the benefit. That eligibility is contingent upon the person eligible transferring details to the Water Authority and water provider in the place where they reside. Details to provide include the identification number of the person entitled, address of residence, and the date on which entitlement commenced.
  • Each month, the list of those eligible (who have not refused to transfer their details) will be transmitted to the Water Authority and local suppliers, and the benefit will be given accordingly.
  • One can find out if they are on the list of those eligible by checking the water supplier in their place of residence and inserting the identification number of the person eligible.
  • One who thinks he/she is eligible, and has not received a letter stating his/her eligibility, or if he/she was told that he/she is not on the list of those eligible, can clarify with the National Insurance Institute call center at *6050.

Transferring the Entitlement

  • If one is registered at one address and would like to receive the benefit at another address in the same city, they must fill out and sign a transfer request form with the local water supplier.
  • If one is registered at one address and would like to receive the benefit at another address in a different city, they must request so from the supplier in the city of destination. After they have filled out and signed the water request form, the water supplier in their city of destination will contact the original water supplier to remove their name from the eligibility list in that city, in order to complete the process of eligibility.
  • When the eligible recipient resides in an institution which receives an amount of water in his name (that is to say that the recipient reports the institution as his/her permanent residence), the institution can claim the benefit on behalf of the recipient, assuming he/she fills out and signs the transfer form for special populations. If the institution is not reported as the permanent residence of the recipient, there will be no transfer of benefit and it will be provided to the documented residence of the person entitled, as it appears in the records of the water supplier.
  • You can download many of the relevant forms on the Water Authority Website. (For example see the Water Supplier Transfer Request Form from the Springs of Water Company.)


Please Note

  • Entitlement to the benefit begins at 01.07.2012, or from the beginning of eligibility for Long-Term Care benefits at the recipient's level (whichever is later). The benefit will be given retroactively to the date of initial eligibility.
  • Those who are eligible to receive a number of benefits will only receive one benefit. For more information on eligible recipients, see: Water and Sewage.


Government Agencies

Government Agency Website Rights and Areas of Responsibility
*8840 Ministry for Social Equality - Hotline for Public Inquiries Ministry for Social Equality website The *8840 hotline run by the Ministry for Social Equality gives the elderly a central address to direct all of their questions, provide information regarding rights, services and benefits entitled to the elderly. It also helps them actualize these rights.
*6050 hotlines - The National Insurance Institute Senior Citizens' Rights on the National Insurance Institute's website. Rights to various allowances given based on age and economic situation.
*9696 hotline - The National Insurance Institute's Call Center for Senior Citizen Counseling Services Senior Citizens' Rights on the National Insurance Institute's website. Free aid provided through counseling services for senior citizens and the call center
The Ministry of Labor, Social Affairs and Social Services

Shil - Citizens Advice Service hotline - 118

Senior Citizens on the Ministry of Labor, Social Affairs and Social Services website Funding of Nursing Homes for independent and frail seniors. Various services are also provided within the community.
The Ministry of Health

*5400 "Kol HaBriut" Ministry of Health Hotline

Senior Health on the Ministry of Health website. Health Insurance and assistance for those suffering from age related health problems.
*5442 The Ministry of Housing and Construction Call Center The Ministry of Construction and Housing website Housing Assistance and Problem Solving for Senior Citizens
Equal Employment Opportunities Commission- 02-6662701 Equal Employment Opportunities Commission website] The commission responsible for enforcing equality in the workplace and for handling cases of prohibited discrimination.
The Population and Immigration Authority - *3450 Population and Immigration Authority website Treatment of foreign workers, responsible for giving permits for the employment of foreign workers, managing the financial deposits that employers of foreign workers are required to deposit, oversight of the entrance and exit of foreign workers into Israel, issuing a death certificate, and updating the Population authority.


Laws and Regulations

Credits